iPhonotype Support

Support

Support for iPhonotype on iPhone and Mac.

iPhonotype is built for local scientific imaging on iPhone, with optional handoff to iPhonotype Studio on macOS for deeper desktop analysis. If you need help, the fastest route is to email us with your device type, app version, workflow name, and a short description of what happened.

Support URL: iphonotype.com/support/ Contact: [email protected] Last updated: 16 April 2026

Contact Email [email protected] for support, bug reports, deployment questions, or App Store review follow-up.

Platforms iPhonotype runs on iPhone. iPhonotype Studio runs on macOS for local desktop analysis and optional package handoff.

Best first details to include Tell us which workflow you were using, what device you used, whether the issue was on iPhone or Mac, and attach screenshots or a package identifier if possible.

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Before You Email

These details help us diagnose issues much faster.

Which workflow you were using, such as 3D capture, root capture, above-ground phenotyping, or desktop validation.
Whether the issue happened on iPhone or on the Mac companion.
Your device model, iOS or macOS version, and app version if visible.
Any package ID, scan ID, or screenshot that helps us identify the session.

Common Questions

Quick troubleshooting

The Mac companion is not discovered Make sure the Mac and iPhone are on the same local network and that iPhonotype Studio is open. If Wi-Fi handoff fails, you can still transfer packages manually or use the Mac-side import paths.

The app asks for camera, microphone, or photo access Camera access is used for capture workflows, microphone is used for root video capture, and Photo Library access is used only when you import existing images into supported workflows.

Local Network permission appears Local Network is used only to discover the optional Mac companion for model sync and package handoff. The iPhone app can still be used on its own without desktop sync.

GPS / location access appears Location is optional and is only used when you want to save scan coordinates or GPS-derived identifiers in session metadata.

The desktop app opens with no scans on a different Mac Your library is stored locally per user account. Existing scans will appear on the same Mac and macOS account where they were created or imported, but a different Mac starts with an empty local library until packages are transferred.

Which files help when reporting a bug? If possible, send the package identifier, the exact workflow name, and one screenshot of the error state. On macOS, mention whether the issue came from 3D Analysis, Benchmark, root analysis, or Above-ground Phenotyping.

Permissions

Why the app may ask for access

Camera Used for plant imaging, 3D capture, tray workflows, reflectance tools, and supported root capture modes.

Microphone Used only when a workflow records video with narration or audio, such as supported root capture walkthroughs.

Photo Library Used only if you choose to import existing images into supported capture or phenotyping workflows.

Local Network Used only to discover the optional Mac companion on the same network for local package handoff and model sync.

Location Optional. Used only when you choose to save geolocated metadata for field capture sessions.

App Review

Reviewer and first-launch summary

The iPhone app does not require an account to test core workflows. Reviewers can create a local experiment, open a capture template, and save sessions entirely on-device.

The Mac companion is optional and is not required for iOS App Review. If the reviewer does not grant Local Network permission or does not have access to a Mac companion, the iPhone app remains usable on its own.

Need help after deployment? We support setup questions, permission prompts, local Mac handoff issues, and workflow troubleshooting through [email protected].